This was the pithy summation that I had to agree to my colleague's observations as we neared the completion of a major program. Across the board, in a culture that was driven by collegiality, comfort and acceptance of the average lead to subpar business performance on every metric.
When we embarked on this transformations program, every measure to educate, enlighten and motivate this group to improve the operations did not succeed.
A very demanding manager succeeded only because he instilled a complete reign of absolute fear of missing a deadline. I had to applaud his success when all other techniques of keeping the focus on goals did not penetrate.
Fear works. Communication, convincing techniques of change are overrated.
Of course, since the team did not buy into the common benefit of the program, they are ready to go back to their old habits of internal strife.
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